Jennings' Consumer Protection Unit seeks to halt deceptive home-improvement practices by Mastercraft Contracting

Attorney General Kathy Jennings announced that the Department of Justice’s Consumer Protection Unit has brought an administrative complaint against Mastercraft Contracting, LLC and its principals, Majid Sefiane, also known as Michael Strong, and David Caprario. The filing alleges a pattern of predatory behavior that misled Delaware homeowners and violated several state consumer protection laws.

According to the complaint, Mastercraft used misleading door-to-door sales pitches to convince homeowners they had to sign a form to receive a “free” inspection. The forms, however, were allegedly binding contracts that imposed harsh cancellation penalties and frequently left consumers locked into services they did not want. The company is also accused of threatening liens and lawsuits to force compliance, even when it had performed little or no work. The filing further says Mastercraft displayed the Better Business Bureau logo and claimed “accreditation” without actually being accredited. Delaware courts have dismissed several of the company’s lawsuits and have ruled that its liquidated damages clause amounts to an unenforceable penalty.

“Delaware families deserve honesty when they’re seeking home repairs – not deceptive tactics that turn a moment of need into an opportunity for exploitation,” said Attorney General Kathy Jennings. “Contractors shouldn’t turn that vulnerability into a sales trap, weaponize fine print, or bully Delawareans with frivolous lawsuits. Our office will continue to take action against companies that prey on homeowners.”

The Consumer Protection Unit says Mastercraft violated the Consumer Fraud Act, the Deceptive Trade Practices Act, the Home Solicitation Sales Act, and Delaware’s Home Improvement Regulations. The complaint seeks civil penalties, restitution, and orders barring Mastercraft and its principals from continuing the alleged conduct. The action follows a filing in Superior Court to enforce a CPU subpoena against Mastercraft.

Homeowners who believe they were misled by a home improvement company, or who were asked to sign for a “free inspection” that later turned out to be a binding contract, should file a complaint with the Department of Justice at https://attorneygeneral.delaware.gov/fraud/cmu/complaint/.

The respondents are entitled to a hearing, and an Administrative Hearing Officer will determine their liability for the allegations under Delaware law.