A woman says Chick-fil-A customers may be owed about $200 over app fees, and lawyers are seeking claimants

A woman is alleging that Chick-fil-A customers who ordered through the company’s mobile app or website could be due hundreds of dollars, and attorneys are now looking for people to join related legal claims. The allegation spread after BroBible drew attention to it.

TikTok user @reecey.sid posted a video that has racked up more than a million views, saying Chick-fil-A is facing a lawsuit. In her view, anyone who has ever ordered through the chain’s app or website is owed “around $200.”

She says the case involves deceptive pricing, with app prices allegedly set higher than in-store prices without a clear warning. “They made millions of dollars off of these small hidden price changes,” she says, urging viewers to “file for this lawsuit,” which she believes could pay out in a “couple of months.”

The $200 claim is shaky, but legal activity is real

The details in the video are not fully accurate, but there is some basis for the idea that customers could be eligible for compensation. A 2022 lawsuit claimed Chick-fil-A advertised free or low-cost delivery while charging more for those orders. Chick-fil-A settled that case without admitting wrongdoing, and no claims can be filed under it now.

Other legal efforts are still underway. A law firm advertising on the same site mentioned in the TikTok video is actively seeking claimants and says Chick-fil-A uses deceptive pricing presentation practices that violate consumer protection laws in several states.

Those allegations focus on the company’s handling of mandatory charges such as delivery fees, service fees, and small order fees. It is also alleged that the Chick-fil-A app may preselect a tip without customers knowingly choosing it, resulting in charges they did not intend to authorize.

Another attorney-led inquiry makes a similar argument, saying Chick-fil-A may be adding surprise fees to online orders and obscuring the true total until the final step of checkout. Concerns about unexpected charges have appeared elsewhere online as well, including a viral restaurant receipt showing extra fees.

For now, it is unclear whether customers are entitled to $200. The matters described are still being investigated, so no payouts have been publicly announced and there is no public payment plan. The TikToker’s estimate of “around $200” is not backed by current information, and neither the amount nor the timing of any possible payment has been confirmed.

Commenters on the TikTok video shared their own experiences with the app. One wrote, “I only order chick fil a thru the app. The lines are crazy.” Another said, “I KNEW I WASNT CRAZY!!! $16 for a grilled sandwich seemed way too much!! Then I’d order in store and it would be like $11.”

Others complained more broadly about the chain. One user said, “I’m just tired of my large fry being the size of a small.” Another pointed to the rewards system, writing, “Also, if you’re using rewards points and it says redeem the whole meal for 2500 points. If you redeem each individual item it’s like 400 or 500 points less.”