Massachusetts National Grid customers with lower incomes can qualify for gas and electric bill discounts

Customers can receive support with energy bills and explore assistance programs.

Many Massachusetts households with lower incomes now have another way to ease the pressure of energy costs, as National Grid broadens its discount program based on household income.

What to know

Eligibility for the utility’s Tiered Discount Rate Program has been expanded to include residential customers in Massachusetts who receive either electric or gas service. National Grid said the program offers six income-based discount levels for both electricity and gas service in a release reported by ROCK 92.9.

Additional details

According to the company’s release, residential customers who want bill assistance can enroll through their National Grid My Account login. More information is also available at NGrid.com/HereForYou or by calling 800-233-5325.

For people who prefer in-person help, National Grid is planning assistance events for customers in nine Massachusetts counties. At these events, customers can get help managing their bills and learn about energy assistance options.

The company also points customers to a 12-month Budget Plan information guide as part of its bill management resources. The assistance channels listed above can be used to learn more about the options included in the announcement.

A virtual Fall Customer Bill Assistance webinar is also planned, giving customers another chance to review available support along with the Budget Plan guide and in-person events, according to National Grid. Those interested can register online.

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Where to learn more

Other states also provide utility discounts and help with enrollment in assistance programs.

• New York aims to help 2.5 million households get utility discounts up to $500.

• Western New York utility customers can get bill-credit help at in-person events before winter.

• Illinois utility assistance opened, offering bill relief and furnace repairs.