Consumer Guide: Tips for Keeping Your Home Heating Ready

As cooler weather arrives and temperatures begin to fall, it is wise to make sure your furnace is operating properly so you are not caught off guard by a sudden breakdown.

Heating professionals commonly advise scheduling a fall inspection for your system. Even so, problems can still come up after a routine check. If your furnace stops working, the situation may feel urgent, but it is still important to take time to look for a reliable contractor.

BBB says it continues to hear reports about dishonest businesses, impostors, and scammers who target people in emergencies by charging too much, leaving jobs unfinished, or failing to show up after taking payment.

Although losing heat in winter calls for quick action, that should not lead you to sign with the wrong company. Review your options, check BBB for complaints and customer reviews, and choose a business with a strong reputation.

How do I find a dependable heating contractor?

• Check companies through BBB. Use BBB.org to search for HVAC businesses in your area. Review BBB Business Profiles for customer feedback, complaint history, and BBB Accreditation. Be sure the company is licensed and insured.
• Compare estimates and service plans. Request at least three quotes for any repair, maintenance, or replacement work. Each estimate should clearly describe the services and materials included.
• Ask about warranties. Find out whether the company provides any warranty or guarantee, and make sure you understand the terms. Also check your current unit’s warranty to see whether repairs or replacements may already be covered.
• Get everything in writing. Make sure the job details are spelled out in a written contract, including expected start and completion dates. Read it carefully before signing or paying. Keep a copy for your records, and ask for a lien waiver when the work is finished.
• Consider energy efficiency. Many newer furnace models are designed to save energy. Look for the ENERGY STAR label on efficient products, which may cost more upfront but could lower utility bills over time. Some models may also qualify for a tax credit, and your contractor can help confirm eligibility and provide the Manufacturer Certification Statement for the equipment you choose.