(ANN ARBOR, MI) Older adults are often assumed to be reluctant technology users, but many people age 60 and above are increasingly turning to artificial intelligence for entertainment, travel planning, and even health-related information.
As a researcher who studies how people interact with computers and technology, I examine how older adults use voice assistants and AI chatbots such as Amazon Alexa and ChatGPT to find and understand information. In the health context, these tools can be especially useful because they can break down complex medical topics in plain language. At the same time, they can be risky if users accept the answers uncritically and place too much trust in them.
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